ITT: Let's talk like GMs.

[Aksannyi]

Greetings, Dreams in Vana'diel posters,

Thank you for your report that this evening has been extremely boring. I understand how frustrating boredom can be, as I've dealt with boredom myself on my other characters. However, at this time, we are unable to assist you with your boredom, though we hope that you'll be able to enjoy your posting experience regardless.

If I were to offer a suggestion, you might try responding to this thread to stave off the boredom. Please keep in mind that posting in proper Game Master format will be the only appropriate means to respond to the thread in question.

Thank you for your patience and understanding as we work through this difficult problem, and enjoy your posting experience on Dreams in Vana'diel!

[Aeni]

Re: ITT: Let's talk like GMs.

<after a 3 hour wait...>

*In a flash of orange smoke a fearless gnome appears suddenly before you with a crooked grin and mischief in heart*

Good evening Aksannyi! I am [GM TossedSalad] How can I assist you today?

...

I think I can help you with that. Please hold on a moment while I locate your records.

<5 min later>

Hello! Are you still there Aksannyi?

...

Thank you for being patient. It seems that there appears to have been a violation of our community conduct by the perpetrator. Have you had any further dealings with this player since the incident?

...

Let me locate the logs of your conversation. Do you remember approximately when you last made contact with this player?

...

That's understandable. We do strive to provide the best and fastest possible service for our players. Unfortunately there is a lengthy queue time for service requests and I ask you to bear with me as I continue to investigate this matter. I will be right back after I review the logs.

<20 min later>

Hello again! Are you still there Aksannyi?

...

My findings have corroborated with your story and I will now contact the player. I'm afraid I will have to ask for your continued patience. I will be back shortly.

<15 min later>

Hello Aksannyi! Are you still there?

...


I thank you for your continued patience. I have discussed this matter with the player in question and I have to first of all remind you of our community conduct policy regarding cursing and swearing. It appears that you were using inappropriate language in your last contact with this player.

...

I understand your frustration. However, I do want to be fair and impartial and would like to make sure that both parties fully understand the policy to which they agreed to when they signed up with our service.

...

Yes, we did find that he had violated the community conduct policy a couple of times and he has since apologized for his actions. He may or may not contact you directly to apologize to you for the incident but I have instituted a temporary account hold on him for 8 hours.

...

We feel that this punishment is just and fair given the circumstances.

...

May I remind you that you are also beholden to the same policy and have been in violation. Your conduct in that incident involving this player also warrants an account action, but I have decided to let this slide for now in light of the more serious violation on behalf of the other player.

...

We'll have to learn to agree to disagree. I would like you to go over the community conduct policy and if you have any question or wish to receive clarity on any part of that contract, feel free to contact our customer support.

...

I'm afraid that I will have to ask you to exercise restraint with the tone of your responses. It is becoming hostile and you are currently in violation of our policy.

...

I've been more than patient with your aggressive responses but I must now take action on your account. I've given you numerous warnings and you have chose to ignore them. Please take this opportunity to take time off away from the game and reflect upon the actions you took that got you to this point. I'm going to institute a 72 hour temporary hold on your account. Have a good night!

<You have been disconnected>