Incoming Rant

[TheGrandMom]

Re: Incoming Rant

And the saga continues........

So yesterday I sent the Brewers an email explaining in detail what happened. Well I just got off the phone with the head of customer relations. The head....the big kahuna.....and he treated me like shit. He veiled his sarcasm with "I'm sorry"'s and "Let us make this up to you"'s but when I got off the phone I felt like I was the person that did something wrong.

"Why didn't you..." "Why did you wait..." "You should have..." etc etc. WTF is wrong with people? He was more concerned with the part of my email where I said "You wonder why people aren't coming out to the game? This is a HUGE part." than he was in what happened. He told me he 3-4 times he was offended by me saying that in my email. Well buddy, were you at the game yesterday? At least 1/3 or more of the seats were empty. Oh ya thats right, you consider the lower tier seats and boxes to be the entire stadium, well its not. There were plenty of open seats in those levels too...but I guess it doesn't matter just as long as they sold.

Then I found out that the guy I thought was a security guard was a police officer. I was angry when I went to him but I thought he was a cop. I saw him from the back talking to someone and I went to him and he didn't fully face me when I talked to him and after he talked to the drunks he disappeared. Then the drunks came back and kept calling him a security guard so I thought "Oh I was wrong, that was a guard and not a cop." Silly me! They were just being disrespectful. ><

He tried to twist my story and make it seem like I was lying. I told him a Guest Relations guy wasn't by our section until the 5 or so inning. Yet he kept saying stuff like "Well you said a GR guy was there and he would have taken care of this if it did happen..." NOT UNTIL AFTER THE 5th INNING IDIOT! By then most of the bs had happened. After I got off the phone my son came up to me and said "Mom that GR guy was joking with the people behind us. When the 2 girls went to smoke the looked at them and laughed saying that he had to keep an eye on them for the girls."

The guy basically said it was my fault that I didn't go to the GR guy and explain everything that I had already explained to the cop. OH WAIT....you mean their staff doesn't communicate with one another!? The cop didn't think to let GR's know that there was an issue in that particular section? Then why did the GR guy come to the section RIGHT AFTER we complained to the cop and the cop talked to the drunks? Why was the GR guy standing with his back to the game and staring straight at them? Coincedence? Ya....riiiiiiiiiiiiight.

Then he threw out that I should have sat in the "Family" section. I quickly told him that the family section was sold out and this was the overflow section FOR THE FAMILY SECTION...so basically the second Family section........the twit. He then turned it back to the "see the Family section was sold out! I told you that we've been selling out for the past 13 games...." Dot...Dot...Dot...

It seemed like he was just trying to blame anyone (including me) for this not being the ballparks problem. He even went as far as to say "We don't have these type of problems with afternoon games. Nowhere else in the stadium were there any incidents. It's very unusual that you had this problem and then not noting the names and the police officers behavior was odd...." Ya...so basically just call me a liar why don't you? I told him that I did NOT imagine the incident and I have 2 other adults here that he can talk to if he'd like to verify the information. Oh then he started doing some back pedalling and said they'd like to make it up to us...blah blah blah....

He offered us tickets to another game... I'm not too thrilled. I told him we'd think about it and he gave me his personal number. I have yet to call him back but when I do I'm going to let him know how his call made me feel......not like he'll care because obviously people in the Brewers organization don't care.

[Fliegar]

Re: Incoming Rant

Next time just bring a baseball bat of your own to the game. Break face in case of emergency.

In response to your conversation to the boss there, he sounds like a dumbass.

[Yellow Mage]

Re: Incoming Rant

If you feel this strongly about it Grandma, just tell him to take those tickets and shove 'em, and that your family can take their business elsewhere if customer relations aren't even trying to look like they're concerned of their customers. If their stadium is really failing business-wise and they desire to blissfully ignore it, then don't bother to assist with their finances.

[Callisto]

Re: Incoming Rant

Hate to say it TGM...




But that's what you get, go Cubbies!

[WovenDarkness]

Re: Incoming Rant

Ya know TGM, if you want to have a bit of fun, you could turn his entire email into questions and direct them back at him. Be all nice and polite. Just find ways to make the REAL prick in this guy come out. Save all the emails, and print them all out with his personal phone number, his address, his position with the ball team, etc., etc. and mail them to the owner of the team. Take the digital remains of said mailings and post them up around the net. Dont forget to include the Milwaukee Brewers Mission Statement.

I'm sure there are a few Brewers fansites where it could go...among other places. Finally, email this wonderful human being the places that you've posted up your email conversations with him. Tell him to check those sites as you've posted his personal information up there as well. Don't for get to mention that you mailed the owner of the Brewers the same. That alone should give him the cold sweats.

The idea behind this isn't motivated by if other people will care or not. It doesn't matter if they do or don't. The idea behind this would be to leave a steaming pile in his inbox that will suggest to him that as a customer service rep, it would be in his personal best interest to treat people better. ....oh, and to treat him with the same disrespect that he's treated you. One should never ignore that.....


But hey, that's just me and my 2 pennies.


EDIT: To bad "Vindictive" isn't in the "My Mood:" selection. A smiley with a battle axe perhaps?

[TheGrandMom]

Re: Incoming Rant

I wish I could do that because its a good idea but...

And the saga continues........

So yesterday I sent the Brewers an email explaining in detail what happened. Well I just got off the phone with the head of customer relations.

But thanks, I might use that if I ever have any other "incidents"....which I hope I do not!

I spoke with my family about this and tomorrow I am going to call him and take him up on the tickets but I doubt I'll be attending. I am going to let him know that the way he handled the conversation was inappropriate. Everyone I spoke with told me I am far to patient and lenient with both incidents, which was something I never really noticed before. I mean, I knew I had patience but I guess too much can be a bad thing too. My one friend said "At times you're so laid back that I think I need to see if you have a friggin pulse." /sigh

[Vyuru]

Re: Incoming Rant

The head....the big kahuna.....and he treated me like shit.

Sad truth of the world, if someone is wrong, and they know it, then the more right you are, the angrier and more irrational they get in denying anything ever happened.

And I don't know if too much patience is such a bad thing. My grandmother is sweet, but get her mad and she can be all fire and brimestone and it is truely amazing sometimes at just how vicious she can be sometimes. The saying, "Hell hath no fury like a woman scorned" doesn't even begin to compare to my grandma when she's in a snit. My mom takes after her mother, albiet rather toned down. But sadly I take after my mom pretty strongly, toss in my dad's hispanic blood and it's a recipe for disaster :/

I'm kinda laid back and easy going most of the time, but I can FEEL that sometimes not so little nudge/kick that wants to push me from being nice and reasonable (and yes, I can be nice and reasonable when I'm mad, it isn't always easy, but I'm damn well glad I can be) to the, "you will bend to my will and you will LIKE bending to my will" attitude that my grandma has when she's in a snit. Because what my grandma does is truely unacceptable and would be called abusive if it was a guy doing it and not some 80+ year old little old lady.

So yeah, in short, just find a nice middle ground And having no problem being nice and patient is actually pretty darn impressive in my mind.

[WovenDarkness]

Re: Incoming Rant

Ahh...missed that part that you bolded. I think it sucks that you had to experience that whole thing. There's nothing like having your person devalued to make your week.

I ended up taking the "polite" approach with a company once. It didn't work. Basically, I ordered "x" number of a couple of different items which were all on back-order. When they shipped, I checked my bank account and noticed that I was charged for the whole thing. When the order arrived at my door, I was short 1 item.... I emailed the company and politely asked if "it" was in the mail, was mailed in a seperate box, had a different tracking number etc., due to my account being charged in full and not recieving the item. The reply that I got back from the customer service rep was literally, "So you didn't get everything you ordered?" My reply was "unfortunately, no. Can you check on that for me and keep me informed?" The only thing I got from it was an empty inbox.... After a week went by, I shot off another email asking for an update. I didn't get a reply. I was mad enough that I found the regional sales reps email address on the net and shot off an email explaining the situation. I included my order information and a politely worded statement that left them with the impression that I felt that incident was an honest mistake, but that it was a mistake that needed to be corrected none the less. I also let him know that I would only be spending my money with reputable companies...... The regional sales rep didn't even reply with questions. He replied with a confirmation number for my new "order" that he generated and supplied me with a tracking number for it. It arrived shortly there after.

The upswing for them was that they saved face for about $30 and I got on their site and bragged up the regional sales rep and downplayed the loss of my item.

I learned several things from that interaction.

[Caspian]

Re: Incoming Rant

If nothing else, TGM. You might talk to him again and find out exactly what you need to do next time if this happens again. From what I understood of your conversation with him, their behavior (assuming he believed it happened) should not have been tolerated at all and theoretically they could have had them removed from the park. Hopefully it won't ever happen to you again, but atleast you'll know exactly how the park can and will handle it if it does.

[TheGrandMom]

Re: Incoming Rant

If nothing else, TGM. You might talk to him again and find out exactly what you need to do next time if this happens again. From what I understood of your conversation with him, their behavior (assuming he believed it happened) should not have been tolerated at all and theoretically they could have had them removed from the park. Hopefully it won't ever happen to you again, but atleast you'll know exactly how the park can and will handle it if it does.

Ya that was one of the things we covered. I told him I did not know the stadiums policies so how was I to know that what the cop/security guard said/did wasn't right. He got snippy with me and said I should have went to Guest Relations. I did know there was a Guest Relations but only because they have announcements on the scoreboard about freebies that people can win. "Congratulations section 212, Row 8...the entire row just won 3 Palermo Pizzas! Please go to Guest Relations to pick up your coupons!" Where it was located, I had no friggin idea at the time.

He also told me they could have been ejected just for screaming obscenities at the top of their lungs like they were. I would have never thought the stadium would do that but I guess I was wrong. I'm definately armed with information now...too bad I have no desire to return.

[Caspian]

Re: Incoming Rant

Yeah, I can understand not wanting to go back.
And its BS that he acted like going to a cop/security was the wrong thing to do. Getting security is the first thing most people would do and the cop should have at the least passed it on to GR.
And yes, they can kick them out for cursing loudly in a pubic venue. Its frowned upon on public property and can likely get a cop on your tail, in a privately owned building its entirely within their right to have them removed.

[TheGrandMom]

Re: Incoming Rant

But I told the cop the entire problem, including the screaming out obscenities. He didn't do anything but have a little chat with them and disappear after that. How would he know what they are doing if he disappears after I complain!? He certainly wasn't watching them thats for sure. This was a huge f**k up on the stadiums side as far as I'm concerned. The head of GR's says "We don't allow the yelling of obscenities..." Yet they did it for hours and no one did a thing...even after I complained! So what, you have to go down to GR office during the game and then give your story to someone and hope they'll come out and take a gander and do something....all the while missing at least 2 innings of the god damn game because complaining to the staff thats nearby doesn't do shit? That's pathetic.