Everyone sometime during their life has made many embarrasing feckups putting their foot in their mouth because of situations they have been in. This thread is for people to post their stories..
I will start with mine.
3 years ago I was specking a computer to start playing FFXI on, my friend told me to get a few quotes from various companies, so I did. One of them was the cheapest which was Dell. I phoned up Dell UK and got the obligitory call centre in India. I spoke kindly and slowly to the guy on teh end of the phone and asked him to retrieve my quotation, to which he replied "I'm sorry sir we don't have your guarentee listed", Guarentee, you mean quotation? "No sir we don't have the guarenntee ont eh system" I then spent 3 minutes explaining teh difference between a guarentee and a quotation to which the guy told me "Please don;t tell me how to do my job" Fine I said please find my quote I want to buy the computer to which he replied "I'm sorry sir but we don't have your guarentee on the computer, you have not bought one from us" Yes I know (me getting more worked up) your company has told me how much a computer will cost me and I want to buy it. To which he again replied "I'm sorry sir but we have no record of your purchase so can;t deal with your guarentee. That was enough for me so I asked "Please put me through to someone who speaks the english language" after him muttering racist and other things under his breath I finally got through to another call centre, this time in Ireland. A friendly Irish accented female, so I spelt out the situation, to which she replied, that is not the story I heard, apparently you wanted a guarentee for a computer you bought 6 years ago and you were very abusive to our employers, now by now I'm red in the face ready to strangle the nearest person to me, I said all i want is to retrieve the quotation I got (gave her the number for the 5th time) so i can buy this PC. she told me that wasn't a quotation it was a guarentee, to which now totaly lost it I replied "You blonde or something this quotation has written on the top of it Q U O T A T I O N that does not spell guarentee, to which point she put the phone down. 2 days later I received a letter from Dell UK asking me to appologise for insulting their employee with the comment "are you blonde or something".... she was.
I wrote back to them explained the whole situation and told them quite flately I would not even consider buying from them ever or recomending them to anyone, I never did appologise, why should I? if people can't do their jobs properly and get information correct to stop this happeneing to a customer why should I grovel at their feet because I "Hurt their feelings" this would not have happened if they used their brain and realised in India they put it on the wrong form to Dell HQ and sent me the correct one.
I will start with mine.
3 years ago I was specking a computer to start playing FFXI on, my friend told me to get a few quotes from various companies, so I did. One of them was the cheapest which was Dell. I phoned up Dell UK and got the obligitory call centre in India. I spoke kindly and slowly to the guy on teh end of the phone and asked him to retrieve my quotation, to which he replied "I'm sorry sir we don't have your guarentee listed", Guarentee, you mean quotation? "No sir we don't have the guarenntee ont eh system" I then spent 3 minutes explaining teh difference between a guarentee and a quotation to which the guy told me "Please don;t tell me how to do my job" Fine I said please find my quote I want to buy the computer to which he replied "I'm sorry sir but we don't have your guarentee on the computer, you have not bought one from us" Yes I know (me getting more worked up) your company has told me how much a computer will cost me and I want to buy it. To which he again replied "I'm sorry sir but we have no record of your purchase so can;t deal with your guarentee. That was enough for me so I asked "Please put me through to someone who speaks the english language" after him muttering racist and other things under his breath I finally got through to another call centre, this time in Ireland. A friendly Irish accented female, so I spelt out the situation, to which she replied, that is not the story I heard, apparently you wanted a guarentee for a computer you bought 6 years ago and you were very abusive to our employers, now by now I'm red in the face ready to strangle the nearest person to me, I said all i want is to retrieve the quotation I got (gave her the number for the 5th time) so i can buy this PC. she told me that wasn't a quotation it was a guarentee, to which now totaly lost it I replied "You blonde or something this quotation has written on the top of it Q U O T A T I O N that does not spell guarentee, to which point she put the phone down. 2 days later I received a letter from Dell UK asking me to appologise for insulting their employee with the comment "are you blonde or something".... she was.
I wrote back to them explained the whole situation and told them quite flately I would not even consider buying from them ever or recomending them to anyone, I never did appologise, why should I? if people can't do their jobs properly and get information correct to stop this happeneing to a customer why should I grovel at their feet because I "Hurt their feelings" this would not have happened if they used their brain and realised in India they put it on the wrong form to Dell HQ and sent me the correct one.
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