Customer service common sense.

[Omni]

Re: Customer service common sense.

I think it was his beard of invincibilty. The tv could not handle the strength of his beard.

[Moaku Hyena]

Re: Customer service common sense.

Heh. Customer Service people are idiots at times.
I remember calling my mother's job years ago and being put on hold for not one, not two, but THREE HOURS.

And about the Indian guy ordeal; I experienced it too. Except it was with a Linksys Wireless Card and a pissed off furry everytime someone picks up a 2.4 Ghz phone in the area.

I wonder how the Customer Service handles their pissed off clients?
Do they wear Emnity - gear or do they think they're badass because they are a continent and a half away from you?

/sigh...

Oh, and Omni....about your TV, you don't need a repairman.
Just go out and farm some items, mainly...
2 Doll Shards.
3 Magic Pot shards
3 Block of Animal Glue.
7 Peridots.
1 Tulwar.
1 Empty bottle.
1 Broken Samsung TV, any size.

Put that in a Fire Crystal and try try it. Be warned, you have to have 100 Alchemy, 103 Goldsmithing, and 100 Metalsmithing.

HQ1 is 1 Samsung TV of the same size + 15 inches.
HQ2 is 1 Samsung TV of the same size + 30 inches.
HQ3 is 1 Samsung TV of the same size + 45 inches.

That should fix your problem. YAY FOR SYNTHING!

*Not responsible for any mishap or explosion in the result of trying this. In short, don't try this RL.

[WishMaster3K]

Re: Customer service common sense.

What about Engineering? He might need to have that at LEAST 60.

And let's not get started on the day, the moon phase and what direction he needs to face.

[Caspian]

Re: Customer service common sense.

I'd heard of plasmas having those kinds of problems, though that was years ago when the technology was still new to consumers. Guess Samsung is a little behind the times.
I think the only thing I've purchased from buy.com was a couple Garmin GPS units, and I'm not even positive that it was buy.com. From the get go, one of the units was draining batteries at an unreal rate. Didn't even bother calling the website. Just called Garmin directly and got the information needed to send it in for a fix or new one. Sucks that Samsung is jerkin you around like that. Just got a new Denon receiver too. Haven't had any problems yet, but if I do, I've been told that their customer service is great.
Anyway, sorry to hear you've been jerked around so much. Hope you get it worked out.

[Omni]

Re: Customer service common sense.

well, samsung has yet to contact me for service. i called last tuesday. im not going to even bother with samsung. ive contacted them 4 times and ive called directly to their contracted service partner 3 times. as far as im concerned, samsung has lost my business for good.

i have contacted buy.com and they said they're working on the issue. which is good i suppose but what is there to work on? you say 'yes we will give you your credit back' i dont know why they had to escalate this. go figure. at any rate, i've put a dispute claim in with my credit card company and im not paying the balance. if buy.com wants to go up against my credit card company then, that's their problem then (how you like that phrase being used against you now?).

im not paying for a tv that breaks after the 4th time being turned on.

taru edit: upon getting my credit back to my account, i think ill just stick to something local. like costco! have you heard about their exchange policy? 'oh, we dont really have that 2yr old item in stock anymore... hmmmmm how to fix this... ok! i know, do you want cash for you item then?!'

[Omniblast]

Re: Customer service common sense.

I recently purchased a refrigerator, (LG) when at the check out stand, they asked if we wanted a warranty on it, we said no. (big mistake).

Upon arrival the fridge's internal temperature settings displayed a flickering, upon playing with said device, it would beep in the middle of the night until you unplugged it. Also, it would occasionally display 222 or 333 or 888 on the temperature LED for both fridge and freezer.

Called back Fry's, got calls switched around, had our original sales associate help us, good guy, name's Adam in appliances in City of Industry. He found a fridge in another store and had it shipped to us. Took 2 weeks time. Fridge works great now, much for the stainless steel fridge.

We also picked up the 5 year warranty from Frys after that incident. I think generally anything over $300.00 needs a type of warranty that covers more than the 1 year. Though we did have the regular 1 year warranty with LG, but that was just a horrific experience in itself.

I am also planning to get a ps3 with warranty. You do remember what happened to those generation 1 ps2's don't you? bad bad laser (/slap laser optical on ps2)

[Omni]

Re: Customer service common sense.

O.o you live in rowland heights area?!?!!

horrific experience indeed. i wrote another email to buy.com asking about status. apparently deciding whether or not to give me my credit or face my credit card company takes more than 1 brain and several days to tackle.

[Omniblast]

Re: Customer service common sense.

Generally they don't want to face a charge back from the credit card company, but they want a good customer experience so if I were them, I'd give your credit back to you or replace your product. Word of mouth advertisement is a lot better than spam e-mail / mail.

I don't live in roland heights area, I live near there... maybe 20 mile radius Check the mapper that PiNG built into the site to see where I live lol.

[Sokarr]

Re: Customer service common sense.

Shoulda bought a Sony >.>

Which wouldn't matter because Song gets their PDP and TFT/LCDs from Samsung anyway. The only difference is Sony charges you $500 for a nameplate.

[Haggai]

Re: Customer service common sense.

I swear by extended warranties ever since I bought my laptop 4 years ago. After a year, I had a problem with dead pixels. I took it back to the store and they said they'd send it out for repair. Couple days later they called me and said, "Come pick up a brand-new laptop. It's gonna cost more to fix this one than to just give you a new one."

So I go to the store and they say that they're out of the model that is equivalent, so I can have the next closest one. Turned out to be twice the computer I originally purchased! Pretty frigging sweet.