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I know a thing or two about dealing with clients and such.
A lot of times you need to remind them of the rules.
Other times, you need to take your common sense and apply it.
I bought a 42inch Samsung plasma tv less than a month ago. I've barely even used it. maybe watched it 3-4 times in the past 3 weeks. The other day I was watching Walker, Texas Ranger on my lunch break (of all shows!) and I hear a click, then my screen goes blank. Turn it off and turn it back on, only sound no picture. Try looking at the on-screen menus, nothing comes up. Take out the coax cable, still the same red/orange scrambled goop flickering on and off. So its not the signal, its the tv. If it was the signal, atleast the onscreen menus would still work.
After playing with it for a while, I come to conclude, sadly, that it has broken down. I call the place I bought it, buy.com. They send me to someone in India who can give a rats ass about my problem and inform me that TV's over 36in are not our concern you need to talk to the manufacturer.
so you're telling me, the tv i bought from you a 3 weeks ago that broke is not your concern? i let it go...
call samsung, they have me 'troubleshoot' it. which consists of 'hard' resetting the tv set by holding down the power button down for 1 min. that didnt work and that was the end of our troubleshooting. now they have to have someone service it. which have yet to get back to me.
why should i have to pay extra to get something that buy.com and samsung should do from the getgo. they want to fix my 3 week old tv? how is a customer supposed to feel good about shelling you 2200 bones, all to have it fixed?! im going to worry about it breaking down in the future and once it does after the warranty is up, they'll really have my ass then.
ive sent and called both sides to raise some hell. now all i want is my money back for the large paper weight i have now.
A lot of times you need to remind them of the rules.
Other times, you need to take your common sense and apply it.
I bought a 42inch Samsung plasma tv less than a month ago. I've barely even used it. maybe watched it 3-4 times in the past 3 weeks. The other day I was watching Walker, Texas Ranger on my lunch break (of all shows!) and I hear a click, then my screen goes blank. Turn it off and turn it back on, only sound no picture. Try looking at the on-screen menus, nothing comes up. Take out the coax cable, still the same red/orange scrambled goop flickering on and off. So its not the signal, its the tv. If it was the signal, atleast the onscreen menus would still work.
After playing with it for a while, I come to conclude, sadly, that it has broken down. I call the place I bought it, buy.com. They send me to someone in India who can give a rats ass about my problem and inform me that TV's over 36in are not our concern you need to talk to the manufacturer.
so you're telling me, the tv i bought from you a 3 weeks ago that broke is not your concern? i let it go...
call samsung, they have me 'troubleshoot' it. which consists of 'hard' resetting the tv set by holding down the power button down for 1 min. that didnt work and that was the end of our troubleshooting. now they have to have someone service it. which have yet to get back to me.
why should i have to pay extra to get something that buy.com and samsung should do from the getgo. they want to fix my 3 week old tv? how is a customer supposed to feel good about shelling you 2200 bones, all to have it fixed?! im going to worry about it breaking down in the future and once it does after the warranty is up, they'll really have my ass then.
ive sent and called both sides to raise some hell. now all i want is my money back for the large paper weight i have now.
ya, I'll be the one to say it:
).
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