Announcement

**Rodin** · 10-25-2005, 11:08 PM

Re: DSL goes dead every evening. /sigh

I have Suscom...kind of a branch off company of Comcast....the cable is amazing, much better than the AoL DSL I had 3 months ago....definitely worth it.

**ibroyles** · 10-26-2005, 12:10 AM

Re: DSL goes dead every evening. /sigh

I actually had a similar problem with my cable(not dsl). It turned out my router was dying out, not sure if you are using a router or not but that may be a possible explanation. It appeared to always occur around prime time for me and I thought it was just the cable getting backed up. Turns out it wasnt that, it was that my router would work for a little while then as it got under more and more pressure it would give out temporarily. It would happen, say after I'd been playing FFXI for 2-3 hours. Letting it cool off/resetting it worked for the first couple weeks then it just gave out completely.

On a related note, I actually had further problems with the cable itself being unreliable as well(after fixing the router problem, which helped quite a bit), and decided to cancel my service and get DSL. (Dropped Time Warner for SBC if you're wondering). Since then I have had almost no problems.

**Jei** · 10-26-2005, 12:58 AM

Re: DSL goes dead every evening. /sigh

How do you fix the router? shutting it down and let it cool down? I am using a router too. Guess I'll try connect directly through modem and see if my problem really is there.

**Caspian** · 10-26-2005, 01:18 AM

Re: DSL goes dead every evening. /sigh

To reset the router, unplug the power source and let it sit for like 10 seconds or so. Plug it back in and it should work again.
I have to do this a lot with my cable modem, though not as much lately since I moved rooms and dont have the cable splitter on there. Occasionally modem craps out, just have to reset it, and everything goes back to normal.
GL

**ibroyles** · 10-26-2005, 01:54 AM

Re: DSL goes dead every evening. /sigh

Originally posted by Jei

How do you fix the router? shutting it down and let it cool down? I am using a router too. Guess I'll try connect directly through modem and see if my problem really is there.

That's what I did, and never had a problem with the direct connection that's how I singled it out to the router. Like I said, I was able to get by on resetting and/or letting it cool down for about 30 mins, but it was on its last leg and a couple weeks later crapped out. Tends to happen when a router gets to be 2-3 years old under extensive pressure(mine always has 2 people playing FFXI on it). I just had to buy a new router. Good luck.

**DrivenTooFar** · 10-26-2005, 06:15 AM

Re: DSL goes dead every evening. /sigh

I had a problem with my DSL one time where I could not go online at all. I called tech support and they walked me through the process of getting it fixed. Apparently, my username and password was getting deleted from the modem and did not reconize me. After getting it fixed this happened about two other times. Eventually I was told to setup a program where I manually have to connect when the computer is first turned on. Its not really an inconvience and I haven't had a problem since. Not sure how to set it up but maybe your tech support does.

**DieselBoy09** · 10-26-2005, 01:44 PM

Re: DSL goes dead every evening. /sigh

I use comcast. Its decently reliable, but seems to go dead spuratically now and then every day. Sometimes for mere minutes, sometimes for hours. We have also contacted them, but they simply don't seem to think there is a problem.

**Macht** · 10-26-2005, 02:20 PM

Re: DSL goes dead every evening. /sigh

There are various possibilities as what went wrong. If the Tech Support personell doesn't first ask for model information to get an idea of the devices that compose your system he's already made a HUGE mistake and should likely just be ignored.

First off to state as long as you are keeping the routers, switches, modems, etc.. in a room well ventilated and at a temperature of 75 degrees Ferinheit the device should last you 14 years at least. The downside is it is possible for companies to upgrade to a point that routers, switches, modems, etc.. of an older model can become obsolite and even not function on their network (or have unreliable service, such as getting dropped from the network after a routine registration cycle starts).

Making sure that all the devices for the network are registered to work optimally for the DSL network is the first thing that should be checked, otherwise you are just going to go through a whole dance and song to find something that would of taken 5-10min. at most.

Outside of this, a few tips I would have say if the tech support ignores you when you say you've tried that without asking for a specific result then he likely running through a FAQ troubleshoot procedure. If this is the case he is not likely a good person to expect to help you much, I would request to be serviced by a different technical support personell at this point (May feel rude, but it's sometimes necissary to get a techinal personell that knows what he's doing).

Then just make sure that there isn't some outside control that can't be really be helped. For example a DDoS attack or severe network damage possibly from weather (Hurrican destroying major backbone networks).

Oh and if your powering down a device with the intent of draining it of all free moving electrons the actually wait time is 25 seconds minimum not 10.

EDIT:

If the problem is related to the router then you should experience problems communicating with other devices on your network when these errors occur. So if the problem starts then I suggest doing a ping to a device on your network to see if it's within your network or somewere else.

After a ping request is done and no sign of a problem then accessing the routers BIOS OS and having it do a diagnostics should cover the check for the routers port out to the WAN or Internet. Depending on the complexity of the OS in the router you may even be able to have it ping out to sources.

Ping is a very useful tool, you can say it's your networks senses in a way. The more sources you ping and know their locations the more you can get a feel of how good the internet (WAN) in your area is and get a feel of what regions if you try to travel to physically may have problems.

**Caspian** · 10-26-2005, 02:26 PM

Re: DSL goes dead every evening. /sigh

Originally posted by Macht

Oh and if your powering down a device with the intent of draining it of all free moving electrons the actually wait time is 25 seconds minimum not 10.

Lying bastards at Cox Cable

**Macht** · 10-26-2005, 02:34 PM

Re: DSL goes dead every evening. /sigh

Originally posted by Caspian

Lying bastards at Cox Cable

I corrected them once on that statement, I have Cox as well. They almost seem to know me by name, probably not a good thing since every call has been of a problem that so far has been 95% their fault. I do love the few months of free service I have gotten though.

Oh and the modem crapping out, that's something that happened to me. I got really bad the past month, this is why I stated they should ask you info on the devices first. In 6 min. the guys was able to tell me that the modem I had (though in perfect condition still) is no longer supported on their network and so they couldn't guarentee reliable network connection (This is were I attribute the 5% of them being right over me

).

**Caspian** · 10-26-2005, 02:39 PM

Re: DSL goes dead every evening. /sigh

It seems no matter where I'm living in town I have problems with the internet and they can never find a problem. But lo and behold I take the splitter off and it clear 99% of my problems. Absolutely amazing.

**Macht** · 10-26-2005, 02:43 PM

Re: DSL goes dead every evening. /sigh

Originally posted by Caspian

It seems no matter where I'm living in town I have problems with the internet and they can never find a problem. But lo and behold I take the splitter off and it clear 99% of my problems. Absolutely amazing.

Again like I said the FIRST thing a good tech support will do is get a feel for your network setup. If they had done that first and learned of that splitter then I know at least 3 of them there should of told you not to do that.

**Caspian** · 10-26-2005, 02:45 PM

Re: DSL goes dead every evening. /sigh

Yeah, Cox has notoriously bad tech support.
Though I've found tech support all across the board seems to be bad. If an instrument ever crashes at work, and we cant troubleshoot it back up, then we have to call the company. Over half the time we know as much as they do (note: these people are supposed to be experts on these machines, depending on what machine you're using they give you a specific group of techs). Usually we've already tried everything they say to do, they just scratch their heads and put in a service call.

**Macht** · 10-26-2005, 02:52 PM

Re: DSL goes dead every evening. /sigh

Yeah, that is quite common. If you want a personal 1 on 1 with a tech support like experience you should visit the Best Buy near my house, lol I mean why the hell would I need any more then a min. of 2 cat. 5 cables for a wireless network. Hell in the right conditions I should only need 1 cable, yet they tried to sell me about 8 cat. 5 cables for all 8 devices that were wireless.

I did get frustrated with Tech Support person once and my exact words at one point was "Do you know someone there that knows networking, someone I wouldn't be teaching but can troubleshoot would be preffered."

EDIT:

LOL, I just remembered their being a joke I heard once of Tech Support. Done in a form of it like being a definition:

User = Idiot on the computer
Tech Support = Wannabe IT personel but lacking the knowledge or effort to be.
Help Desk = see Tech Support

IT = professionals possessing the skill and ability to solve computer problems, often forced to be database managment and rarely can be found. Considered an endangered species.

Announcement

DSL goes dead every evening. /sigh

DSL goes dead every evening. /sigh

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment

Comment