Please help me reactive my JP account

[cuteanimeneko]

How can I reactive my JP account? I used the fake address info cause I dont live in Japan from this site that Ping put up but now its taken down..
anyone that can help me figure this picture out, cant read it.
thank you

[Murphie]

Re: Please help me reactive my JP account

I can't help you, unfortunately, but can I just say that I think it's retarded that SE doesn't allow you to purchase and use a JP account if you want to no matter where you are in the world. If you bought the damn account, and can understand Japanese, then why the hell do you have to live in the country?

[PiNG]

Re: Please help me reactive my JP account

Please check your Private Message Box: http://www.ffxionline.com/forums/private.php

[cuteanimeneko]

Re: Please help me reactive my JP account

Thank you very much for your help, I just need to know what that image says..
If my account is still recoverable I would need someone to help me out on that..
maybe I can go on messenger while someone in Japan talks on the phone so I can give info while talking or something like that ^^

[cuteanimeneko]

Re: Please help me reactive my JP account

Can someone translate the image for me?

[Brandel]

Re: Please help me reactive my JP account

過去のご利用料金のお支払いに問題が発生したため、現在プレイオンラインサービスのご提供が停æ¢ã•ã‚Œã¦ã„ます。

All the message says is that the method you used to use to pay for the account has expired.

サービス再開をご希望の場合は、未納分のご利用料金を弊社から送付されるコンビニ払込用紙にてい支払いください。

It offers a solution in going to a 'convenience store' for a recharge card as one of the methods to fix this problem if you so desire.

ご不明点はスクウェア・エニックスインフォメーションセンターへお問い合わせください。

Finally, it offers a suggestion to contact the Square Enix Information Center if you feel this is incorrect.


And for the hardcore:

過去の (The previous method) ご利用料金のお支払いに (of credit-payment) 問題が発生したため (a problem has arose.) (For that reason,)、現在プレイオンラインサービスのご提供 (the Playonline Service) が停æ¢ã•ã‚Œã¦ã„ます (has been stopped)。

サービス再開を (To start the service again) ご希望の場合は (if you are at a point to want to [start service again])、未納分のご利用料金を (the normal fee for service [can be covered through]) 弊社から送付されるコンビニ払込用紙 (company-issued use-cards [that] are given to Convenience stores) にてい支払いください (to start payment [again])。

ご不明点 (Inaccuracies are) はスクウェア・エニックスインフォメーションセンターへお問い合わせください (to be addressed to the Square Enix Information Center, please)。

Some of the verbs have gone through one of the various conjugations to become passive-honorific, and it took me a while to remember the penchant to use this form of honorifics in writing.

[cuteanimeneko]

Re: Please help me reactive my JP account

Is there some way I could reactive that if I dont live in Japan?
I have all the info but just dont live there..

[Murphie]

Re: Please help me reactive my JP account

I would assume by providing new/different payment info. It just looks like they had a problem with your last billing cycle, so they shut down your account. That's pretty standard procedure.

[cuteanimeneko]

Re: Please help me reactive my JP account

The only way is to pay of my bill is to pay a paper bill which I need to live in Japan to do, also I need a vaild japanese address to recieve to bill.
Is there anyone that can help me on that?

[Sevv]

Re: Please help me reactive my JP account

you may be able to call POL the NA side to reactivate your account or have some more light shed on the way to transfer it or have it reactivated.

[cuteanimeneko]

Re: Please help me reactive my JP account

No, NA playonline and JP playonline billing system does not link. they cant even pull up my info in NA playonline supprt.
I have to call JP support but then I dont speak Japanese.

[Sevv]

Re: Please help me reactive my JP account

Have your tried to already? they may have someone who does speak english. I will see if my friend can tell me anything he is a NA who lives in Japan and uses the japanese ffxi. If i can get a hold of him ill let you know ne thing i can find out (^.^)b

[cuteanimeneko]

Re: Please help me reactive my JP account

thank you very much, I really want my old character back. ^^

[Sevv]

Re: Please help me reactive my JP account

no problem take care im leaving work and going to play ^.^

[KamuroIshigami]

Re: Please help me reactive my JP account

Well, one of the problems of playing JP account is that one issue in that you must know someone in Japan to ensure they can catch you if you need help.

Based on what I was told by my Japanese friend, you need to call in to their JP support center (and none speak English well, the bilingual people in Japan are on the ONLINE GM team and not the phone support department). Alternatively, you can pay at a convienence store that will process that, and you just pay AT the convienence store and it will automatically release.

So, if you don't know the information, or people in Japan, you are shafted.