JP FFXI billing problem please read!

[cuteanimeneko]

I am have a problem with my a message lm-13, I want to reactivate my account but dont know how with a new credit card. I included this picture of the problem and hoping someone that can speak japanese can read it.
Thank you!

[Intensity]

Re: JP FFXI billing problem please read!

To reactivate your account, you need the original credit card info that was attached to it.

[bside]

Re: JP FFXI billing problem please read!

I am have a problem with my a message lm-13, I want to reactivate my account but dont know how with a new credit card. I included this picture of the problem and hoping someone that can speak japanese can read it.
Thank you!

The attached pic says as follows;


Overdue Notice

Because the following amount is now overdue and unpaid, use of PlayOnline contents is currently suspended. Please make your payment using the bill we will send you. You may pay at various places such as convenience stores.

Month of Bill: August 2006
Overdue Amount: 1,659 JPY


Reactivation will become possible after we confirm your payment. Please note that it may take some time for the confirmation.



If you used the fake address, you'll need to call support to resolve the situation.

To reactivate your account, you need the original credit card info that was attached to it.

As far as JP acct is concerned, no, you don't need the previous payment information. You only need the POL ID/Pass to enter the SSL page, and new payment info you intend to use from then on.

[Intensity]

Re: JP FFXI billing problem please read!

Ahhh, I didn't know that. Lucky for them. I had to search like 6 months of bank records to find the original card my account was activated on to start my account back up again.

[cuteanimeneko]

Re: JP FFXI billing problem please read!

Thank you for your help, do you know anyone that has a jp account with a fake address?

[Hachima]

Re: JP FFXI billing problem please read!

I have an active JP based account. I don't suppose they have allowed players to switch to the NA billing system have they? I haven't played for a while and it looks a lot cheaper to get the last 2 expansions in NA =( $30 for every expansion.

[bungiefan]

Re: JP FFXI billing problem please read!

I can't even remember how to type the fake Japanese address anymore, and PiNG took down the guide that said how to do it, and that contained the address I used. That makes it hard if I ever have to call them for any account problem.

The Ramnix page offering help to importers that used a fake Japanese address also hasn't been giving a response email in at least a year.

[bungiefan]

Re: JP FFXI billing problem please read!

I have an active JP based account. I don't suppose they have allowed players to switch to the NA billing system have they? I haven't played for a while and it looks a lot cheaper to get the last 2 expansions in NA =( $30 for every expansion.

That may be, but the Japanese monthly fee is cheaper after currency conversion, and should make up for the difference in cost over the time you are likely to play.

There has been no such transfer option. If you want to switch billing systems, you have to start over, and that's probably the way it will stay since Content IDs aren't transferrable, and registration codes are locked to region. Opening it up to let people change billing systems would be likely to result in people switching to the system that costs the least per month.

[cuteanimeneko]

Re: JP FFXI billing problem please read!

How can I update my billing info on my jp account without calling? they only give support in japanese wich I dont know how to speak.

bside said something about just knowing your id and password to enter a ssl area to update my credit card. where do I find that?

thank you!

[Malevolent]

Re: JP FFXI billing problem please read!

what!? with the exchange rate JP fees are lower then US fees??

[bungiefan]

Re: JP FFXI billing problem please read!

How can I update my billing info on my jp account without calling? they only give support in japanese wich I dont know how to speak.
bside said something about just knowing your id and password to enter a ssl area to update my credit card. where do I find that?
thank you!

You have to speak Japanese or have someone call on your behalf who speaks Japanese and has all of your account information. They stopped taking calls in English once the American version was released. You can't reactivate the account and enter new billing information until you resolve the issue over the phone or turn the paper bill with payment into a Japanese convenience store. If you were changing billing information before getting the billing problem, you'd follow bside's directions, since you need the ID and password to change account information, and you have to log in securely to do so.

As for the question about the exchange rate, I get billed just over $11 US per month for my Japanese FFXI account if I only have one character active. It's been about that price since I registered the game in July of 2002. I've never seen it get as high as the $12.95 US for a US account. Even adding another character to have a mule doesn't increase my fee by a full dollar.

[bside]

Re: JP FFXI billing problem please read!

How can I update my billing info on my jp account without calling? they only give support in japanese wich I dont know how to speak.
bside said something about just knowing your id and password to enter a ssl area to update my credit card. where do I find that?
thank you!

There's no need to call support if it's just to change the billing information. My posts in this thread should make enough sense as to how.

However, changing the billing information this way unlikey resolve your situation at hand, as you owe them some money which must be paid first. And to pay it, you probably have to call them up.

I suggest you call the NA support and tell them the situation, and see if they can help you. While JP and NA billing systems work separately, ask what would happen/be needed to resolve if this were the case w/ NA accounts.

[cuteanimeneko]

Re: JP FFXI billing problem please read!

Is there anyone that can help me activate my account? I'm desperate I am pretty much up to anything. I tried to make a new account but its just not the same. anyone have any ideas at all?
thank you

[bside]

Re: JP FFXI billing problem please read!

Is there anyone that can help me activate my account? I'm desperate I am pretty much up to anything. I tried to make a new account but its just not the same. anyone have any ideas at all?
thank you

I can call support here to see what's generally needed to resolve the situation. However, helping any further means you giving me your name, address, and most importantly CC#, which I wouldn't give to someone I've never met, though I'm not intended to use it.

Today is a national holiday here in Japan, so I'll call tomorrow.

[cuteanimeneko]

Re: JP FFXI billing problem please read!

I sent you a 2 messages with all the info you need, I really hope my account gets activated again ^^