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Why is is taking so long to get compromised accounts returned?

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  • #16
    Re: Why is is taking so long to get compromised accounts returned?

    Many of us who have waited 5 months to get our accounts given back to us, have just received an email from SE. The email was the SAME exact email that was sent to us about a month and a half ago asking for our ISP, which we happily called and provided that information for then. This time after calling, they asked many of us to FAX our SS#, copy of Driver's license(which you need to get a public notary), and a copy of the credit card! When I asked why, the person on the other side just said that's how they handle things now and it was out of their hands. I told them I'd call them back sometime.
    Why does SE now require you to give them a copy of your Social Security number, credit card number, and a copy of your driver's license on top of a public notary for them to verify who you are? This seems extremely leery, I don't trust my girlfriend of 3 years with that information.
    My math says that this department dealing with approx. 5000 compromised accounts (highest number I've read about) has 2 managers (lowest I've read about) are incapable of handling 33 accounts per day for 5 months.
    This, by the way, happened shortly after SE inc. announced it's company would split. http://www.square-enix.com/jp/compan...80425en_32.pdf
    Right now I am contemplating handing over precious information.
    BRD75/NIN75/WAR75/WHM75
    /Shout Attention Sandy: We will be holding a "Dynamis" soon and a great deal of high lvl mobs will be coming into this zone. Please leave if you are under lvl 75.
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    • #17
      Re: Why is is taking so long to get compromised accounts returned?

      Originally posted by Otaku7 View Post
      Many of us who have waited 5 months to get our accounts given back to us...
      Don't expect a timely response from SE via this forum. SE doesn't directly answer any questions on this forum. They wait for DiV to compile a set of questions.
      Lyonheart
      lvl 75 WAR, 75 BST, 75 BLM, 75 NIN, 47 SCH
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      Lakiskline
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      • #18
        Re: Why is is taking so long to get compromised accounts returned?

        how can they hack the 360 version?

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        • #19
          Re: Why is is taking so long to get compromised accounts returned?

          My Room mate got the same email again, and again they asked for his ISP. Like you, I'm guessing, his account was banned for some reason after it was compromised. When he called yesterday, all they asked for was his ISP, they never asked for all that other info.

          The only reason why I can see why they would want your driver's license is to make sure you are who you are saying you are, BUT I can't see any reason why they are asking you for your SS#, that sounds too fishy. Unless that is the alternative of have your Driver's License. Alot of players, manly kids under age of 16, won't have them yet. But still, that sounds a bit extreme. Besides' it will be their parent's Credit Card they would be using, so they would have to deal with the parents.

          In addition, they never asked for his whole Credit Card # just the first & Last four digits.

          SO um..goodluck with that. Sorry I can't provide you with more info.
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          • #20
            Re: Why is is taking so long to get compromised accounts returned?

            Apologies for the pseudo-necrobump, I was just curious as to whether or not anybody had any good news on this front
            Raji / Hume Male / Leviathan
            Ninjas can't catch you if you're on FIRE!
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            • #21
              Re: Why is is taking so long to get compromised accounts returned?

              A few got there accounts back, most haven't. Other complications arised during the time the accounts were hacked. So that put a damper on most situations. So far we are on Month 7.
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              • #22
                Re: Why is is taking so long to get compromised accounts returned?

                Are there any FF11 sites that are safe to use? The only way I know of to play FF11 with no fear of having my game compromised is to play FF11 on my desk top and only use my desktop as a gaming system. Only surf the net on my laptop. I know many people can't do that and they use ff11 windowed mode. Or is there a suggested web browser to use? I probably won't change the way I play but people should atleast know what ways and options they have to better protect themselves.
                Death is why I don't play. While you all LIVE to PLAY with DEATH
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                • #23
                  Re: Why is is taking so long to get compromised accounts returned?

                  Firefox web browser | Faster, more secure, & customizable

                  FFXIclopedia
                  Originally posted by Feba
                  But I mean I do not mind a good looking man so long as I do not have to view his penis.
                  Originally posted by Taskmage
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                  Originally posted by DakAttack
                  ...I'm shitting dicks out of my eyeballs in excitement for the next bestgreating game of all time ever.
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                  • #24
                    Re: Why is is taking so long to get compromised accounts returned?

                    Took me one month to get mine back but I was lucky enough that they (hackers) found my account unnapealing (highest was level 58, but I had good gear which was all cleaned) and it wasnt stolen, just cleaned thouroughly (they even tossed mannequins and everything Rare/EX, including AF pieces).

                    I really have no clue as to where I got the damned Keylogger on my machine, but I can tell you that 3 antivirus ran in the last 3 weeks before the hack didnt catch jack. Thank God for the security token... I cant wait to activate it.

                    I really wish for a web interface with a different password than POL would be in place.
                    So in order to do any of the following, you need to log on their website with the different password:
                    - World Transfer
                    - Change Existing POL Password
                    - Character deletions
                    - Any addition/removal of service on the account (expentions, content ID, etc)
                    - In short: all the administration about your account.


                    It woudn't be impossible to be hacked, just less probable (if you have your POL password memorised) as you would never type your POL password EVER again. Of course if they gain access to the site by getting your other password you are just as screwed, but very little chance at that (face it: you dont really add stuff often, at least I don't).

                    Having been hacked myself I truely feel for people that had their account stolen... that is just plain wrong. ;_; Good luck to everyone.
                    Active Server: Asura
                    Active Characters: Samuriko, Goerkhan
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