Petition-SE's lackluster actions towards stolen accounts

[Khidir]

Hey guys I'm not sure if this has been posted already but I've searched the recent posts and didnt find anything like it.

Kisada of Quetzcoatl has taken the time to write a letter to Square-Enix about the recent issues of stolen accounts and limited action to recovering accounts

the petition is here http://www.petitiononline.com/FFvoice/petition.html

the original thread is here

http://www.qcdn.org/ffxi/showthread.php?t=52963

once again If this is posted, I apologize but this needs to be spread

[Lord Nat]

Re: Petition-SE's lackluster actions towards stolen accounts

I still don't see how SE did anything wrong...
I mean 100% of the blame falls on the people who got hacked.

SE can not control the internet nor the actions of players.

It is just the same as if I posted my password then was shocked when all my stuff was gone.

Leave SE alone and stop planing others for not protecting your selves.

[ItazuraNhomango]

Re: Petition-SE's lackluster actions towards stolen accounts

It would make more sense to use S-E's POL Customer Survey, since they plan to read that already, instead of that Internet petition thing.

Which parts of the GM Policy are you unsatisfied with? Please select the answer that best applies.
...
â–¢ Compromised Accounts
...

Just check that, and write in your thoughts in the textfield below it.

[Phanex]

Re: Petition-SE's lackluster actions towards stolen accounts

I think it’s a good idea that we can voice our opinion. I went that POL Customer Survey, and all they asked was about GMs, they also had a section where you can give more input on the topics they asked.

And it is true some people lost their account by using 3rd party software, and or gave out their account info, however there still quit a few people who lost their accounts due to other reasons. My room mate is one of them people. He never used 3rd party or gave out his info to anyone online. Heck, he wouldn’t give it to me.

What I think this Survey is about, is how SE refuses to believe that someone’s account was stolen other than the standard, 3rd party software, giving out the account, or having an evil exspouse/friend/gf/bf that will go in and wreck havoc on your account for revenge. Trust me, I called them and talked to them several times on this matter. They refuse to believe someone’s account can be hacked. Or if it was, it’s still your fault that your virus protection program is not up-to-date.

Now it is true, that we can try to make our computers Fort Knox if we tried really hard, but most of the time he has a hard time with Norton due it keep making him D/C due to pop up warning. That can be fixed, but he’s not a very tech savvy guy.

But the my point is this, yes it is his fault it got hacked, but it’s SE ignorance in the fact they won’t help him get it back. Especially after they announced the fact that certain websites are now known to be infecting computers that can affect their Playonline account.

I’m sorry for the long post, but it is frustrating trying to get his account back. He’s gone to the police and they were bemused about the situation, but they are trying to help him out. It helped that one of the detectives plays D&D online. He has all the credit cards used on the account before it got hacked, address, name, birth date, registration codes, everything, but they refuse to help him. Just because he can not give them the current address and credit card being used. I think this survey well give them the idea that they need to address this issue and give us other options to access our accounts.

Sorry again for the long post, I have more to say, but meh, I need to get back to work. Later.

[Khidir]

Re: Petition-SE's lackluster actions towards stolen accounts

It would make more sense to use S-E's POL Customer Survey, since they plan to read that already, instead of that Internet petition thing.



Just check that, and write in your thoughts in the textfield below it.

I know, it never hurts to add more to it. SE has done this before on their surveys i filled one out a month ago, and people have each year...The customer survey have their questions skewed to imply that the problem may be on the customer side but it's a complaint of the business.

Has any new changes regarding this issue helped in the past years? I think not; it's not perfect but still it's something additional to their survey of theirs

[Lord Nat]

Re: Petition-SE's lackluster actions towards stolen accounts

I think it’s a good idea that we can voice our opinion. I went that POL Customer Survey, and all they asked was about GMs, they also had a section where you can give more input on the topics they asked.

And it is true some people lost their account by using 3rd party software, and or gave out their account info, however there still quit a few people who lost their accounts due to other reasons. My room mate is one of them people. He never used 3rd party or gave out his info to anyone online. Heck, he wouldn’t give it to me.

What I think this Survey is about, is how SE refuses to believe that someone’s account was stolen other than the standard, 3rd party software, giving out the account, or having an evil exspouse/friend/gf/bf that will go in and wreck havoc on your account for revenge. Trust me, I called them and talked to them several times on this matter. They refuse to believe someone’s account can be hacked. Or if it was, it’s still your fault that your virus protection program is not up-to-date.

Now it is true, that we can try to make our computers Fort Knox if we tried really hard, but most of the time he has a hard time with Norton due it keep making him D/C due to pop up warning. That can be fixed, but he’s not a very tech savvy guy.

But the my point is this, yes it is his fault it got hacked, but it’s SE ignorance in the fact they won’t help him get it back. Especially after they announced the fact that certain websites are now known to be infecting computers that can affect their Playonline account.

I’m sorry for the long post, but it is frustrating trying to get his account back. He’s gone to the police and they were bemused about the situation, but they are trying to help him out. It helped that one of the detectives plays D&D online. He has all the credit cards used on the account before it got hacked, address, name, birth date, registration codes, everything, but they refuse to help him. Just because he can not give them the current address and credit card being used. I think this survey well give them the idea that they need to address this issue and give us other options to access our accounts.

Sorry again for the long post, I have more to say, but meh, I need to get back to work. Later.

The thing is tho the was a keylogger that got most people.
Keyloggers are such a basic little thing of the internet that if you don't know how to protect your self from them then you need to not put ANY info on your computer...
I mean just using firefox and running even the most basic protection will save you.
all I do is use Ad-away and Spybot once a month or soon and I never have ANY problems.

SE can't really roll back peoples chars back the way you all seem to think as well.
That data is more or less gone, they don't store it.
There is no way to get it back without rolling back ALL the severs and ALL the people on them. and frankly if they do that more people will be pissed then the few 100 or so that got hacked.

The only time they can bring people back is when they do the event as they store old/trashed account info when it is tossed. But that is the only way.

There really is nothing SE can do for them like people seems to think they can.
Like ya they try and track down each account that got it's info changed and change it back. but the cost to them will be huge in the man power that it will take to do so. The risk of RMT using that hunt from them to get more accounts is there as well, by lying about accounts being hacked and as suck stealing the info.

SE has stated they care about to things: Keeping the game fare for all, and removing the RMTers. If they go about giving into what people want right now then the RMTers will just push more and more with the hacking as it gets them what they want, lot's of gill and free farmers (as if they hack you once, unless you clean your self well they will just take you again).

I feel sorry for the people that got hacked, but they really need to learn some basic protection rules or this will just happen again. If you don't know how to use a computer or the internet then you are just better off playing on the PS2 or the 360. If you are not willing to take the time to learn how to be safe then don't start tossing the blame around when you get hurt.

[Kailea]

Re: Petition-SE's lackluster actions towards stolen accounts

lol.... a petition.... to SE for stolen accounts? SE cant fix stupid -.-

This is in no way SEs fault, I swear people make petitions now a days just to take a poo.

[Phanex]

Re: Petition-SE's lackluster actions towards stolen accounts

Lord Nat

Yes this is very true, and I agree, I’m on PC and I haven’t been hacked either. My point was that SE refused to believe it could happen, as per my phone calls with them on this matter. This was back on 12-3-07, now they admit that it’s possible. That’s all I was saying.

Now I’m not completely computer savvy or anything, and I really don’t’ know how ad ware, viruses, java worms, w/ever can enter your computer and such. But I was wondering, don’t’ flame me please, BUT I was wondering how let’s say for an example Norton can protect you from a new worm/virus/w/ever that attacks a certain item, like Playonline. I mean yeah I think I understand they would be working on mostly Window’s holes and exploitations, but does Norton look for malice stuff that would affect ONLY Playonline or whatever. I honestly don’t know, not saying they should, just from my stand point. If they don’t, then they wouldn’t pick up anything on scans or downloads from the web. Yes, I know you have the option to say Yes install or No install, but I’m just curious if they do look into that sort of thing.

Oh, and yeah, my room mate told them he don’t care about the items/gill lost, he just wanted the account back. He never once asked them to compensate him for his lost. He still hasn’t gotten it back. They have a department that works on these sort of things. From what I was told by twice when I contacted them on this matter. So yes they devoted some manpower and man-hours into this sort of thing.

Kailea

True, you can’t, but you might be able to fix ignorance. By that I mean SE could try and help them out more than they said they can, and they have by the news statement they sent out last week. But for the first 2 weeks afterwards they said that it’s unlikely someone hacked his account. But meh, I digress.

Sorry for the derailment.

[Lord Nat]

Re: Petition-SE's lackluster actions towards stolen accounts

Lord Nat

Yes this is very true, and I agree, I’m on PC and I haven’t been hacked either. My point was that SE refused to believe it could happen, as per my phone calls with them on this matter. This was back on 12-3-07, now they admit that it’s possible. That’s all I was saying.

Now I’m not completely computer savvy or anything, and I really don’t’ know how ad ware, viruses, java worms, w/ever can enter your computer and such. But I was wondering, don’t’ flame me please, BUT I was wondering how let’s say for an example Norton can protect you from a new worm/virus/w/ever that attacks a certain item, like Playonline. I mean yeah I think I understand they would be working on mostly Window’s holes and exploitations, but does Norton look for malice stuff that would affect ONLY Playonline or whatever. I honestly don’t know, not saying they should, just from my stand point. If they don’t, then they wouldn’t pick up anything on scans or downloads from the web. Yes, I know you have the option to say Yes install or No install, but I’m just curious if they do look into that sort of thing.

Oh, and yeah, my room mate told them he don’t care about the items/gill lost, he just wanted the account back. He never once asked them to compensate him for his lost. He still hasn’t gotten it back. They have a department that works on these sort of things. From what I was told by twice when I contacted them on this matter. So yes they devoted some manpower and man-hours into this sort of thing.

Kailea

True, you can’t, but you might be able to fix ignorance. By that I mean SE could try and help them out more than they said they can, and they have by the news statement they sent out last week. But for the first 2 weeks afterwards they said that it’s unlikely someone hacked his account. But meh, I digress.

Sorry for the derailment.

Sorry I am not meaning to flame here, It's just people don't seem to be willing to take a real look at what happened here and will not let it go.

With SE saying that it did not happen at first. Look at it from their side.
Some people call them saying that got hacked, there is nothing looking like hacks in the system, peoples info just got changed or items removed.
SE can see this as one of two things: They are sending items to other people then trying to copy them by saying they are hacked, or People are selling accounts then trying to say they got hacked to scam the buyers (TOS break in selling anyway).

So on the SE side it just looks like a scam. But they looked into it, finding that there is a keylogger (Most places will not go as far as to look into stuff like Keyloggers or other such things, feel lucky that SE put out a warning). Now they are telling people to watch out but there is still nothing they can do.

As for protecting your self.
Download 3 things:
Firefox.
Ad-Away.
Spybot.
THEN install, run, and use all of them.
If you need a firewall (if you are asking what a firewall is then you need one)
Download Sygate Personal Firewall and keep that running (it will only bug you once per time to program changes (so if it bugs you when there is not an update you know there is something going on).

Now that is ALL you need to do for normal internet use.
5 mins on goggle will have told you this and stopped people from losing their stuff.

If you want to keep something protect it, if you don't know how then learn to.

[Lunaped]

Re: Petition-SE's lackluster actions towards stolen accounts

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[Lunaped]

Re: Petition-SE's lackluster actions towards stolen accounts

Lord Nat

Yes this is very true, and I agree, I’m on PC and I haven’t been hacked either. My point was that SE refused to believe it could happen, as per my phone calls with them on this matter. This was back on 12-3-07, now they admit that it’s possible. That’s all I was saying.

Now I’m not completely computer savvy or anything, and I really don’t’ know how ad ware, viruses, java worms, w/ever can enter your computer and such. But I was wondering, don’t’ flame me please, BUT I was wondering how let’s say for an example Norton can protect you from a new worm/virus/w/ever that attacks a certain item, like Playonline. I mean yeah I think I understand they would be working on mostly Window’s holes and exploitations, but does Norton look for malice stuff that would affect ONLY Playonline or whatever. I honestly don’t know, not saying they should, just from my stand point. If they don’t, then they wouldn’t pick up anything on scans or downloads from the web. Yes, I know you have the option to say Yes install or No install, but I’m just curious if they do look into that sort of thing.

Oh, and yeah, my room mate told them he don’t care about the items/gill lost, he just wanted the account back. He never once asked them to compensate him for his lost. He still hasn’t gotten it back. They have a department that works on these sort of things. From what I was told by twice when I contacted them on this matter. So yes they devoted some manpower and man-hours into this sort of thing.

You don't have to be very tech savvy to know the basics of using the internet, protecting your most sensitive information on the computer, and what viruses, worms, Trojans are. If you don't know, then you need to do a bit of research to allow yourself to catchup on that. It's ok if you don't know how they work, or what they do (because each one is different) but just knowing the basics about it will keep you ahead of the game.

Norton can protect you from a lot of the new stuff as they are always updating although using AVG (which is free, and you do not have to pay for it, unlike Norton and McAfee) is a lot better because it updates everyday and not just once a month. Norton can and will protect you although you need to go to their website to see if there are any 'backdoors' to your connection/network/computer. You can do that by going to this website, and yes, this only works on IE and not on Firefox but this site is SAFE to use on IE: (since they won't allow me to post URLs yet, just go to google, type in: symantec security check and it's the first link)

Norton does allow you choose where you want to scan for viruses, adaware, spyware, and things like that but you need other tools to do that too because I know (first hand) that Norton will miss some things. You should also use Spy Bod Search and Destroy because it can catch a lot of things that Norton will miss (including AVG) so at the moment, the free stuff is looking a lot better for you. It's also best to scan your whole computer and not just the POL folder. How viruses , etc, works is that they just don't download directly to one folder, they can have their own separate folder and put themselves on to your registrar.

Not only that, you should start using a better and safer web browser and not just the one that comes on your computer. Whether it's Firefox, Opera, Safari, pick one and stick with it and start browsing and doing things with it other then IE.


I don't understand why you called SE as your account was no compromised but I can understand if you were worried that it might happen to you so you reported. In any case, SE shouldn't be at fault here as the people who has computers, uses them, uses the internet, should be more responsible and handle it in a better way. Making a petition for SE to allow them to have their account back is ridiculous as everyone's account who has been hacked and sold SE will have to honor theirs as well. I know plenty of people who's had their accounts hacked into and sold long before the keylogger incident so to give them what they want now, SE will have to go back and do the same to the other people who's had similar situations to this.


Lord Nat has made a lot of good points, especially about RMTs and the thousands of people that will be losing things if the servers were rolled back 2 weeks ago. It wouldn't make sense for SE to do this.

It's the user's responsibility to make their information safe, their computer safe, and their experience safe. SE can only do so much.

[Phanex]

Re: Petition-SE's lackluster actions towards stolen accounts

LoL. I know your not trying to flame. As I said, I'm not the one who got hacked. I'll get my roomy to install these on his PC. Thanks for that bit of info. And yes I know what a firewall is. ^^

And yes I did look at from their standpoint, and yeah I agree completly that can and does happen, and we are doing what they told us to do. But alot of people were hit all at the same time, it won't hurt for people to voice their concerns.

This is for the future when and if something else that can come along.

And I'm sorry, but I always try to stick up for the underdog. If someone tells me, so and so is stupid because of so and so. I just try and stand up for them a bit is all. I do have to wonder, maybe someone can email this, but can't you surf the web a bit on 360 and ps3s? Would that keyloggy thing affect them the same way? just curious.

[Lord Nat]

Re: Petition-SE's lackluster actions towards stolen accounts

LoL. I know your not trying to flame. As I said, I'm not the one who got hacked. I'll get my roomy to install these on his PC. Thanks for that bit of info. And yes I know what a firewall is. ^^

And yes I did look at from their standpoint, and yeah I agree completly that can and does happen, and we are doing what they told us to do. But alot of people were hit all at the same time, it won't hurt for people to voice their concerns.

This is for the future when and if something else that can come along.

And I'm sorry, but I always try to stick up for the underdog. If someone tells me, so and so is stupid because of so and so. I just try and stand up for them a bit is all. I do have to wonder, maybe someone can email this, but can't you surf the web a bit on 360 and ps3s? Would that keyloggy thing affect them the same way? just curious.

No they will not be effected in the same way as they do not run on the same base workings as your computer.
There is little to nothing out there right now that can effect them in anyway.
Tho the 360 does not really need help with it's evil 3 lines lol.
but ya, they are much safer to use for people who don't have much understanding about computers.

[Lunaped]

Re: Petition-SE's lackluster actions towards stolen accounts

LoL. I know your not trying to flame. As I said, I'm not the one who got hacked. I'll get my roomy to install these on his PC. Thanks for that bit of info. And yes I know what a firewall is. ^^

And yes I did look at from their standpoint, and yeah I agree completly that can and does happen, and we are doing what they told us to do. But alot of people were hit all at the same time, it won't hurt for people to voice their concerns.

This is for the future when and if something else that can come along.

And I'm sorry, but I always try to stick up for the underdog. If someone tells me, so and so is stupid because of so and so. I just try and stand up for them a bit is all. I do have to wonder, maybe someone can email this, but can't you surf the web a bit on 360 and ps3s? Would that keyloggy thing affect them the same way? just curious.

I wasn't trying to flame and it's ok to be concerned, but at the same time, if you're concerned about it, you should do something about it so you don't get hacked as well. And you're right, it doesn't hurt for people to voice their concerns to SE but at the same time, they should take precautionary measures so they don't end up pissed and fuming about it. It's something that everyone can learn from: to protect themselves on the internet.

You don't necessarily need to use the Windows firewall (as that is made of poop anyway). AVG offers a firewall (I believe only through PRO, I'm unsure about this as I really don't have any anti-virus on my laptop and just Spy bot S&D).


Yes, you can indeed still be hacked on a 360 although it's more or less their live account hack and not necessarily their POL information. Either way, my opinion still stands as: whatever medium you're using for playing online, you need to safeguard your information as best as you can. Even if it means researching a bit.

[Phanex]

Re: Petition-SE's lackluster actions towards stolen accounts

You guys do make good points. Maybe someone can make a sticky on here that says "How to protect FFXI" and give us noobs good ideas and such. I have limited acces and this is one of few websites I can access from Work. SImilar to how others put on here "how to defeat bcnm30, as easy as 1-2-3"

And I'm sure it will help Old and new players, plus pre-teens to Grandpaernts that play the game. Just a thought.


Oh and I called them because my room mate dosn't think well underpressure, and gave up lol. He didnt' think to ask if they could check and verfiy that it was his account by accessing previous credit card usage history. They told me they can't and don't do that, yet other people i talk to on game said that's how they proved it was their accounts. I was just helping him out.