At the risk of massive amounts of flaming and name calling, here goes. I got randomly suspended last night without justification.
Soloing blm last night... minding my own business...
All of a sudden ffxi shuts down, with a little blue box "Disconnected from Playonline."
Me: o.O
FF finishes crashing, and playonline comes back. Error: "Unknown Error."
Boots me all the way back out to the beginning log-in. So I go to log in again. "Your playonline service is stopped. Please contact the Information Center."
*go to bed* *wake up, finally end up getting into a live chat via POL's website*
Me: LM-17, Why has my service stopped?
Square: You have been investigated for RMT and been found in violation of the term's of service and incurred a 72 hour suspension.
Me: Uh... ok. Considering I have no ties or use services of RMT, how did you determine I'm suddenly guilty of it?
Square: We cannot provide you any more information. You will need to speak to a GM once suspension ends. Suspension ends 10/9 @ 00:00.
Me: Why was I suspended for something I haven't done?
Square: (no response)
Me: So the gap between 10/5 @ 04:30 and 10/9 @ 00:00 = 72 hours?
Square: The suspension starts at midnight the day it was issued.
Me: So the suspension ends 10/8 @ 00:00?
Square: 10/9.
(At this point I was now irritated that suddenly I'm RMT and get suspended and got a little snippy. That would be my mistake)
Me: So basically, you say 72 hours, but just remove access for whatever time you deem fit?
Square: Please contact a GM once suspension ends on 10/9 @ 00:00.
And he immediately cut me off. So from the other threads I've read on people who have been suspended, in their "72 hour" window, they can randomly decided to permanently-ban you and then never tell you? Great customer service.
...please... for the sake of keeping this thread civil... if you are just going to get on here and accuse me of using RMT service, just don't post. ...I'd like real thoughts and opinions as to what people think may have caused this?
Soloing blm last night... minding my own business...
All of a sudden ffxi shuts down, with a little blue box "Disconnected from Playonline."
Me: o.O
FF finishes crashing, and playonline comes back. Error: "Unknown Error."
Boots me all the way back out to the beginning log-in. So I go to log in again. "Your playonline service is stopped. Please contact the Information Center."
*go to bed* *wake up, finally end up getting into a live chat via POL's website*
Me: LM-17, Why has my service stopped?
Square: You have been investigated for RMT and been found in violation of the term's of service and incurred a 72 hour suspension.
Me: Uh... ok. Considering I have no ties or use services of RMT, how did you determine I'm suddenly guilty of it?
Square: We cannot provide you any more information. You will need to speak to a GM once suspension ends. Suspension ends 10/9 @ 00:00.
Me: Why was I suspended for something I haven't done?
Square: (no response)
Me: So the gap between 10/5 @ 04:30 and 10/9 @ 00:00 = 72 hours?
Square: The suspension starts at midnight the day it was issued.
Me: So the suspension ends 10/8 @ 00:00?
Square: 10/9.
(At this point I was now irritated that suddenly I'm RMT and get suspended and got a little snippy. That would be my mistake)
Me: So basically, you say 72 hours, but just remove access for whatever time you deem fit?
Square: Please contact a GM once suspension ends on 10/9 @ 00:00.
And he immediately cut me off. So from the other threads I've read on people who have been suspended, in their "72 hour" window, they can randomly decided to permanently-ban you and then never tell you? Great customer service.
...please... for the sake of keeping this thread civil... if you are just going to get on here and accuse me of using RMT service, just don't post. ...I'd like real thoughts and opinions as to what people think may have caused this?
Comment