Are the SE customer sevice horror stories true?

[DR2D2]

Re: Are the SE customer sevice horror stories true?

It's funny because the same complants about SE's cust service could be said about any companies cust service. To be frank, you have about a 50/50 chance of getting bad cust service any company you call, So I guess SE should be no different.

[Jei]

Re: Are the SE customer sevice horror stories true?

Cancelling ANY account through your credit card company can lead to accounts not being paid, causing them to go into collection and eventually having large negative effects on a person's credit score.

I found out my bank account had been charged with WoW fee which I was sure I didn't register it.

When I talked to my bank, the rep told me that I could file those payment as unconsent payments. And I think the bank will even help you by trying to get those money you paid back as much as possible. I've never heard that I'd get negative credit score for doing so. At the end I didn't file tho, I just changed my credit card number so I wouldn't get charged any further.

S-E reading the question the admin submit? I don't know. I don't even know if they even listen to player. Or else the sky RMT and the Faffy home would have been addressed a long time ago. I don't think there's any other issue I've seen players complain as much as those 2.

[Raydeus]

Re: Are the SE customer sevice horror stories true?

I've never stopped paying SE ever since Oct 2003. Damn they made $558.57 from me! I could have bought myself a ps3! (ok not really, maybe a few months later...)

No, no, you are seeing it from the wrong perspective.

Paying to SE has actually saved you tons of money (and not just in car inssurance).

Take a regular week's schedule for example:


-Monday to Thursday - Leveling a low level jobs, getting merits, doing Dynamis runs etc. instead of going out and risk your life on the streets. You save $20-200+ a day plus all the expenses of getting into jail, hospitals etc.
-Friday - CoP missions instead of going to a night club, and you'll get a hangover anyway! You save $200-$1000+
-Saturday - Dynamis run instead of going out for dinner. You save $100.00-$300+
-Sunday - Power play instead of doing chores or making a trip outside the city. You save $10-$2000 depending on your habits.

So, while it seems you've payed a lot to SE for playing their game you have in fact saved many times that money.


My suggestion: Get 16 content IDs for your account and get another account with another 16 IDs just to thank SE for their service.

[Alshandra]

Re: Are the SE customer sevice horror stories true?

hehe.. thats funny, because it's so true...

[Feba]

Re: Are the SE customer sevice horror stories true?

I actually agree, MMOs are a sound financial investment, as long as you're not spending more than about 50-100$ on game items per month or so (cool it, i'm talking about Korea's version of "Free")

My FFXI playtime is somewhere around 172 days. Around half a year I wasn't seeing movies, buying games, buying models, buying anything else, etc. That's a lot of money saved.

[ItazuraNhomango]

Re: Are the SE customer sevice horror stories true?

To Itazura, Feba is pretty much right about the nature of the forum. There are probably at least a couple community relations-type people that poke their head in here now and then, but mostly the developers get these questions by the mods and admins picking some to forward to them. Though, given the amount of time it's been since we sent them our first batch of questions, I wouldn't call your pessimism unwarranted either ...

*shrug*

If those "community relation" or whatever people cannot get U.S. players' concerns to dev and get answers back in a timely manner, they are useless, worthless, powerless, and irrelevant.

They may be good for spinning tales how about how much S-E is doing to please its non-JP customers, but what we really want to to be listened to and given thoughtful responses on a regular basis. That, they cannot seem to provide.

Again, I don't think it's because S-E's FFXI division doesn't care about us--it's just they haven't set up the feedback system because the management (the important) people fail to realized how valuable of PR/"customer relation" tool that kind of a feedback system would be. Ultimately, it's because the dev/content team(s) don't understand us and our needs. (It's quite amazing how much fun FFXI is even when the "makers" don't quite get us. lol.)

I'm sure their U.S. PR/CR people do understand, which is why they went through the dog-and-pony show and bribed the many community site operators to get them to swallow the story about how we'll finally be hearing answers to questions. But, those PR/CR people are irrelevant--they are powerless to actually implement the feedback system, as time has shown us. Useless, utterly, the lot of them.

I'd loved to be proved wrong, though. Let's see S-E volunteer to answer some questions already debated in this forum specifically, and do so in depth.

Just don't expect me to hold my breath.

[Feba]

Re: Are the SE customer sevice horror stories true?

It's quite amazing how much fun FFXI is even when the "makers" don't quite get us. lol.

And think about the one time they really did ask for our help. MPK. They fix it, according to our wishes, and they wind up screwing up an entire job. Oh, and then the people that came to talk to us get cursed out until they leave with their tail between their legs.

people fail to realized how valuable of PR/"customer relation" tool that kind of a feedback system would be.

Getting back to this, how powerful is it, exactly?

Have you quit because SE doesn't take your ideas seriously? Think about it, it would cost them a small amount of change to do this, but how many people are up in arms and putting their money where their mouth is over this? All business people understand is profit, if you want them to care, get people to start leaving by the busload.

[Nuriko]

Re: Are the SE customer sevice horror stories true?

Mind you, sometimes even people leaving by the busload isn't enough to make a company admit they messed up ... see the debacle with SWG's "New Game Enhancements". I have to admit New Game was correct...

[Jei]

Re: Are the SE customer sevice horror stories true?

What's that thing about SWG? What happenned to it?

[Nuriko]

Re: Are the SE customer sevice horror stories true?

They more-or-less completely redesigned the gameplay and interface. It ended up more like what I'd call an MMOFPS.

[Jei]

Re: Are the SE customer sevice horror stories true?

Planetside style? Did the players like it?

[HairdewX]

Re: Are the SE customer sevice horror stories true?

I found out my bank account had been charged with WoW fee which I was sure I didn't register it.

When I talked to my bank, the rep told me that I could file those payment as unconsent payments. And I think the bank will even help you by trying to get those money you paid back as much as possible. I've never heard that I'd get negative credit score for doing so. At the end I didn't file tho, I just changed my credit card number so I wouldn't get charged any further.

I was just saying "in general". If a person tries to cancel a cell phone account by stopping payments from their credit card, it will go into collection and will affect that person's credit score indefinitely. As a rule of thumb, even if it will work in one situation, it's not a good habit to form.

Your situation is a bit different, as it looks like you were paying with a card tied to a bank account. I doubt Capital One, American Express, etc would be as forgiving or lenient.

[Feba]

Re: Are the SE customer sevice horror stories true?

Jei, see http://en.wikipedia.org/wiki/Star_Wa...#Controversies

It's a rather bland way of saying it, what it means is, "SoE Fucked their costumers with a red hod pike."

[Theyaden]

Re: Are the SE customer sevice horror stories true?

Ok, first of all, WRONG FORUM for this.
Secondly;


Almost always, no, although SE clearly states that accounts will be deleted after 3 months of deactivation, so I don't see how this is 'horrible customer service' even if they DIDN'T keep it longer than they promise to.


Of course not. This is not only incredibly untrue, but rather silly if you put a moment's thought into it.

Yes, what, are you expecting SE to hold on to something YOU DELETED even if you had NO REASON TO DELETE IT?

Yes. Would YOU want SE handing out your account information to random people calling them? Anyone can cancel their POL account by contacting their credit card company, it's not SE's place to decide who should access your account and who shouldn't.

And at Ita's rant, I thought it was pretty clear that the administrators for the site get to select posts and submit them to the dev team, not that SE reads them directly. I know for a bit there was an SE employee at Allakhazam, with disastrous results, mainly the BST "fix" that everyone seems to loathe.

Actually people either loved or hated that patch. No longer getting MPKed whenever getting too close to a nm or because someone higher level is bored and wants to watch newbie bashing is rather nice. I feel sympathetic to beastmasters losing an advantage, but I don't think it killed their job either. The funny thing was the ones most vehment about how horrible it was had profiles indicating they we're high enough level to use the Leave command yet. (Some were just the noisiest were those looking forward to it).

[LyonheartLakshmi]

Re: Are the SE customer sevice horror stories true?

I'm not sure what lesson we're supposed to come away with regarding the BST MPK patch in relation to SE's customer service.
1. It's good that SE doesn't listen more closely to the player community, because they will simply botch things up?
2. It's good that SE doesn't listen more closely to the player community, because the player community will just come up with a half baked solution?
3. It's fruitless for SE to listen and respond to player complaints, because you can't please everyone all the time and there will always be a large portion of the player base will complain about any given change, regardless of what it was?