FFXI double charged me this month

[Kailea]

Re: FFXI double charged me this month

man some of you need to calm down -.- about 90% of the time if you are overcharged you get a discount or a free month on the next month, or how much they ow you :p now if they did not give it back in some way then I would check in ^.^ but relly this kind of stuff happens, mistakes can and will be made.

[tetsuol]

Re: FFXI double charged me this month

i called em today spent 2 and a half hours on hold.. guess alot of ppl got overcharged and phones tied up... anyway 2 and a half hours maybe 3 i was watching tv the whole time.. then it was about to connect me FINALLY and it made clicking sounds and then busy signal.... dial tone... "beep beep beep if your like to make a call please hang up and try again if u need help please hang up and call a operator.... dooo doo doo <repeat>"


i got so angry i cracked my phone by throwing it into the wall

guess ill try again tomorrow

[tetsuol]

Re: FFXI double charged me this month

im in the live chat ATM and thay said "is this one charge or multiple? when i asked why they double charged. me.. i said "idk i was charged $32 when i normaly pay $16 u tell me..

they havent responded for about 20m now.. just here.. with window open..

[Intensity]

Re: FFXI double charged me this month

I called them Monday. They said they never charged me in March due to changing my CC info. I'm checking my bank records and calling them again if anything looks tricky, but I DID change CC's so it's probably legitimate.

And yeah, I was on hold for like an hour. It's ridiculous. I work for a call center that has probably twice the customers than Playonline and our average time to answer the phone is 20 seconds. It's bullshit.

[tetsuol]

Re: FFXI double charged me this month

guy said that i wasnt charged for march so they charged me for march.. my bank account has been charged every month since forever.. he told me that it said "blah blah blah we charge on the 1st blah blah.. which 100% didnt help me or get mme my $$$ back.. i wish i could paste the convo as i have it right here but firefox wont let me paste.. i allready copied but when i right click theres no "Paste" option

[Intensity]

Re: FFXI double charged me this month

After copying, use CTRL+V to paste what's on the clipboard.

Woooooooooo Hoooooooo. Instructional Ding.

[tetsuol]

Re: FFXI double charged me this month

never mind i found out i can paste into quick reply just not into advanced

heres my 3 hour convo










1 PM central time
We are experiencing log in difficulties. If you can not log in please try again later. Wait one moment while you are being connected.
We are experiencing log in difficulties. If you can not log in please try again later.
All agents are currently busy. Please stand by.
We are experiencing log in difficulties. If you can not log in please try again later.
An agent will be with you in a moment. Thank you for your patience.
We are experiencing log in difficulties. If you can not log in please try again later.
The next available Agent will be with you in a moment.
We are experiencing log in difficulties. If you can not log in please try again later.
Currently experiencing network delays, one moment please....
Network connection re-established.
All agents are currently busy. Please stand by.
We are experiencing log in difficulties. If you can not log in please try again later.
An agent will be with you in a moment. Thank you for your patience.
Currently experiencing network delays, one moment please....
We are experiencing log in difficulties. If you can not log in please try again later.
Network connection re-established.
The next available Agent will be with you in a moment.
We are experiencing log in difficulties. If you can not log in please try again later.
All agents are currently busy. Please stand by.
Currently experiencing network delays, one moment please....
We are experiencing log in difficulties. If you can not log in please try again later.
Network connection re-established.
An agent will be with you in a moment. Thank you for your patience.
We are experiencing log in difficulties. If you can not log in please try again later.
The next available Agent will be with you in a moment.

This goes on alot longer ill shorten it here take out about 90% of it

4PM cenntral
Currently experiencing network delays, one moment please....
We are experiencing log in difficulties. If you can not log in please try again later.
Network connection re-established.
All agents are currently busy. Please stand by.
We are experiencing log in difficulties. If you can not log in please try again later.
An agent will be with you in a moment. Thank you for your patience.
We are experiencing log in difficulties. If you can not log in please try again later.
The next available Agent will be with you in a moment.
Currently experiencing network delays, one moment please....
We are experiencing log in difficulties. If you can not log in please try again later.
Network connection re-established.
You have been connected to FFXI TSR man.
FFXI TSR man: Hello, Me, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please.
Me: hello
5 min go by
Me: k
Currently experiencing network delays, one moment please....
Network connection re-established.
another 5 min
Me: >.>
Currently experiencing network delays, one moment please....
Network connection re-established.
FFXI TSR man: Is this one whole amount You? Or are these two seperate charges occuring in one month.
Me: i was charged $32.90 this month but i paid last month and the month before every month 15.95 so why double this month?
20m go by
Currently experiencing network delays, one moment please....
Network connection re-established.
Currently experiencing network delays, one moment please....
Network connection re-established.
Me: >>
FFXI TSR man: Please hold while I investigate the charge.
15 more minits go by
Currently experiencing network delays, one moment please....
Network connection re-established.
Currently experiencing network delays, one moment please....
Network connection re-established.
Currently experiencing network delays, one moment please....
Network connection re-established.
FFXI TSR man: Apparantly you are experiencing a two month charge to catch up on
Currently experiencing network delays, one moment please....
Me: you guys kept for some reason not being able to auto charge me every month and id have to pay it manualy.. but i have been paying manualy every month and i have the bank record right here
Network connection re-established.
Currently experiencing network delays, one moment please....
Network connection re-established.
ME..: 1/4/06 $15.95 Square enix / playonline 2/4/06 $15.95 sqareenix/playonline3=4=06 $15.95 square enix POL
me: 4/3/06 31.90 squenix/POL thats just this year alone
Currently experiencing network delays, one moment please....
Network connection re-established.
FFXI TSR man: The reason why your account was not autocharged was because your bank kept declining the other half of the charge.
me:um ive been paying every month religeously
FFXI TSR man: Please understand that our billing policy states that our billing period is on the first of the month, also on that date we post the charge for unilimited access to Final Fantasy XI for the month of that charge.
Me: thats not very helpful
Me: anyway.. thanks for whatever... have a nice day and such.. goodbye
Your session has ended. You may now close this window.

this took the majority of my day i got fed up before i asked anything else

edited names out so i dont get banned for breaking some kind of rule im not aware of by pointing out SE's flaws

edit edit.. last few lines were me cussing and him like "im sorry sir theres nothing i can do.". just took em out altogether so as to not break forum rules

[Kailea]

Re: FFXI double charged me this month

guy said that i wasnt charged for march so they charged me for march.. my bank account has been charged every month since forever.. he told me that it said "blah blah blah we charge on the 1st blah blah.. which 100% didnt help me or get mme my $$$ back.. i wish i could paste the convo as i have it right here but firefox wont let me paste.. i allready copied but when i right click theres no "Paste" option

mmm sounds like this guy does not know what is going on, and does not know how to fix it, you need to bump this up to a manager, also you could have been nicer, and handled it better, you have to remember, these people are only doing their jobs. I got sick of people getting mad at me when their cable was turned off....and when their Dell PCs where not working....I have done 3 years of phone service to feel for these guys.....

[tetsuol]

Re: FFXI double charged me this month

hehe read my uber long post.. its pretty much the whole convo.. i edited alot out but u get the idea.. the actual log is about 10times as long

[Atma]

Re: FFXI double charged me this month

And yeah, I was on hold for like an hour. It's ridiculous. I work for a call center that has probably twice the customers than Playonline and our average time to answer the phone is 20 seconds. It's bullshit.

It takes a lot of time to tell someone there isn't anything you can do for them. Sometimes they have to consult a helpdesk database in which the answers are all "I'm sorry, there's nothing we can do for you", and very rarely they have to go consult with a supervisor to find out that there's nothing they can do for you. It's a very time consuming process all in all.

[tetsuol]

Re: FFXI double charged me this month

they shouldnt bother with customer service if theres never anything they can do

[Atma]

Re: FFXI double charged me this month

they shouldnt bother with customer service if theres never anything they can do

At last, they are beginning to understand!

[tetsuol]

Re: FFXI double charged me this month

i think ev1 should bind together and donate their forum gil to me so i can enjoy the built in RPG game more =P

[Kailea]

Re: FFXI double charged me this month

they shouldnt bother with customer service if theres never anything they can do

the reason most people get this answer is because 90% of the time when someon calls.......its for something stupid that they truly canr help you with, get over it and stop saying the service sucks.....just because you cant get what y0ou want right away. If you where double charge, wait a month, if you are charged again, check to see if you aualy missed a month, if not then call and explain it in a nice calm manner, and dont be an ass.

[tetsuol]

Re: FFXI double charged me this month

the reason most people get this answer is because 90% of the time when someon calls.......its for something stupid that they truly canr help you with, get over it and stop saying the service sucks.....just because you cant get what y0ou want right away. If you where double charge, wait a month, if you are charged again, check to see if you aualy missed a month, if not then call and explain it in a nice calm manner, and dont be an ass.

ok what you said is absolutely stupid.. so if i STEAL money from your purse
and u want it back "Right away" then YOUR beiung an ASS?

cause by your logic in your post thats exactly what you just said