Problems changing credit card info -JP POL

[Vejiita]

Re: Problems changing credit card info -JP POL

Never heard of KaneTrade, I will take a look at it.

And for the security token I just want to add a word of warning. It is clearly said that in the unlucky event that the key would stop functioning (break, etc...) then you would have to contact the service center (in japan) and then AUTHORIZE yourself as the account holder... Do you remember the Name and Adress of the account and do you speak fluent japanese ? If you answered no to *any* of those questions, I would suggest you do *not* order the security key.

I know, it sucks not too have this 80 additional space in your inventory (I know I'll miss 'em) but better that and not be loosing the account because you can't login anymore into the account and cannot prove that you are the legitimate owner of said account.

[bungiefan]

Re: Problems changing credit card info -JP POL

I screenshotted my POL account information page which shows the name and address we all typed in from Ping's tutorial. I can forward that to whoever helps me in Japan if a service center call has to be made. I'd really prefer to have use of a legit JP address though, for the paper bill that gets sent and such.

Also, you can manually unlink the token yourself from the members site before it breaks.

[CalumetKing]

Re: Problems changing credit card info -JP POL

Hi, Im a new member and I picked up a copy of FFXI on friday around 3pm CST. After installing the playonline view to the hard drive and installing FFXI, I tried to register with PlayOnline. Ive noticed several people have had errors invovling the servers being busy and wrong credit information. I deduced the problem lies with their servers, and the website said they would be down from 11pm yesterday until 3am today. However, I am still unable to register, and was just wondering if anyone knows when the servers will actually be up.

[misskitten]

Re: Problems changing credit card info -JP POL

I recently purchased another copy of FFXI (US version), but I can't seem to get ANY credit card to register correctly (I get the invalid credit card number/server is busy error), and I'm really confused as to why this would be happening. Customer service is closed right now, so I'm wondering if anyone knows what causes this error, and, if so, what is the resolution? It's been this way for several days now, so I thought the problem was that I was using a newly issued credit card (my original one just expired), so I transferred some money to an older card of mine, but, as I stated before, it didn't work either.

EDIT:

To elaborate a bit, I think that it wouldn't accept my newly issued card because the original card has an expiration date of this month (you know, that period of being in limbo), but why won't the system accept a new, non-related credit card then? I guess I'll just wait and keep trying.

[yudh1]

Re: Problems changing credit card info -JP POL

Hi, I had same problem to continue playing ffxi, but it is fixed by sutocorp , I bought webmoney form sutocorp (Stock already available )

I paid using Citibank (bank wire) to sutocorp , and I get the code via email quickly

my account is now active, nice.....

Thank you sutocorp, I will try using your buying service from japan to buy magazine/manga in next week

[JayHood]

Re: Problems changing credit card info -JP POL

i just bought ffxi online. i have never played it before bit i have played pretty much all the other final fantasys. i was extremely excited to pick it up and finally get a chance to play it and i too got stuck on the registration screen. after reading countless threads on different sites i realized it wasnt just me. i called playonline today (april 21 2009) and they knew my problem before i had a chance to tell them. they said all they can tell me is that they have a lot of ppl flooding the lines with the same problem and that the servers are extremely busy due to that fact. they told me all i can do is try every 30 mins because of a theft fraud security thing. then concluded in saying that is all they can tell me at this time. i am very frusterated and all i wanna do is play the damn game already. i have yet to complete registration but i am determined to keep trying tonight when i get off of work. i am looking foward to gettin online and finally diving in to this mmorpg but the future looks grim. i will keep posted if i get registered or would appreciate if someone else would vice versa. hope to see u in the ffxi world soon. best of luck to anyone with reg error.

[misskitten]

Re: Problems changing credit card info -JP POL

i just bought ffxi online. i have never played it before bit i have played pretty much all the other final fantasys. i was extremely excited to pick it up and finally get a chance to play it and i too got stuck on the registration screen. after reading countless threads on different sites i realized it wasnt just me. i called playonline today (april 21 2009) and they knew my problem before i had a chance to tell them. they said all they can tell me is that they have a lot of ppl flooding the lines with the same problem and that the servers are extremely busy due to that fact. they told me all i can do is try every 30 mins because of a theft fraud security thing. then concluded in saying that is all they can tell me at this time. i am very frusterated and all i wanna do is play the damn game already. i have yet to complete registration but i am determined to keep trying tonight when i get off of work. i am looking foward to gettin online and finally diving in to this mmorpg but the future looks grim. i will keep posted if i get registered or would appreciate if someone else would vice versa. hope to see u in the ffxi world soon. best of luck to anyone with reg error.

Yeah, I found those threads also. It looks as if this is a universal issue at the moment (with the North American version, anyway). Still no luck.

The most active discussion I've seen can be found in a thread on the Killing Ifrit forums. Allso, a GM quoted in that discussion said to wait at least 35 minutes between card entry attempts.

[Jstu]

Re: Problems changing credit card info -JP POL

Has anyone been able to register in the last couple days? It's been two days and I can not get this game registered. I keep getting the same USC code over and over again. The even more embarrassing thing for Play Online is that their Customer Service can't be reached. All I get is a busy signal on their phone number and I've waited about hour for someone in chat and I get no one there either.

I've played a lot of MMOs and I've never seen something so ridiculous as this.

[JayHood]

Re: Problems changing credit card info -JP POL

that happened to me yesterday. i called them as soon as they opened 9:00 pst (12 est is my time). i got someone in like 2 mins but she said she cant help just to keep trying every half hour. customer service is horrible. i been trying for the past 3 hours to register but nothing yet. 20 mins till my next attemp

[misskitten]

Re: Problems changing credit card info -JP POL

Has anyone been able to register in the last couple days? It's been two days and I can not get this game registered. I keep getting the same USC code over and over again. The even more embarrassing thing for Play Online is that their Customer Service can't be reached. All I get is a busy signal on their phone number and I've waited about hour for someone in chat and I get no one there either.

I've played a lot of MMOs and I've never seen something so ridiculous as this.

See my above post.

You can view the discussion I mentioned on Killing Ifrit's forums:

killingifrit.com/forums/index.php?showtopic=177265&st=80

In other words, practically no one has been able to register an account over the past few days. I keep getting the USC-60257 error followed by the 5111 error, just like everyone else. As I said above, I'm referring to the US version, however. The CSRs say to just keep trying to register every 30-35 minutes.

To quote another post from a player who spoke with a customer service representative (see the link I provided):

SEI POL David: I would first advise if you haven't checked with your bank to make sure they aren't placing a hold on the card, make sure your billing information matches your statement.
Then, if this is all fine, the servers may just be too busy.
Another thing to know.
If you enter your card information multiple times within a half an hour, it will automatically kick out the card for security purposes.

So I would advise, waiting once every 35 minutes to re-enter your card information.
If it does not go through the first time, log out of the playonline viewer, wait 35 minutes, and then log back in to try again.
There are a lot of people trying to update their payment information and it is congesting the server.
With patience and persistence, eventually it will go through.

ME: i understand a lot of people are trying to update their payment information.... but NO ONE has gotten through yet. it doesn't even authorize the card. i just want to know when is the system going to be fixed?


SEI POL David: Unfortunately there is nothing that can be done about that.
SEI POL David: I would suggest trying in off-peak hours like 2:30am to 4am if you can swing that.
SEI POL David: There are a lot of people excited about the new products and so many people are trying to register on top of those trying to update.
SEI POL David: You simply have to keep trying once every 35 minutes.
SEI POL David: Or try using alternative card options.

ME: There are people online that have tried it about that time.
seriously man, we have better things to do than try every 35 minutes. this is ridiculous.


SEI POL David: I understand.
SEI POL David: I am sorry, but this is the only advisement I have for you.
SEI POL David: Are there any other issues I can assist you with right now

[JayHood]

Re: Problems changing credit card info -JP POL

im a big fan of the ff world but i swear this game better be worth all this

[Jstu]

Re: Problems changing credit card info -JP POL

Jayhood and Misskitten keep us updated if you are able to register, I will as well.

The just keep trying every 35 minutes is not acceptable to me. I would be okay if Playonline took 30 seconds to put something on their website stating that US registration is down. It's better to admit the problem then to sweep it under the rug.

[JayHood]

Re: Problems changing credit card info -JP POL

i only played one mmorpg which was city of heroes a long time ago. i never really had the time to get into them but now that i do i was really excited to get into ffxio. guess we got our hopes up too early huh

[Jstu]

Re: Problems changing credit card info -JP POL

I used the work around in the ifrit forum that Misskitten posted. I got the free trial working and in a few days I'll try registering again.

[JayHood]

Re: Problems changing credit card info -JP POL

how do u do the free trial without registering? i just wanna play for now till this blows over