OMG What happened?!

[Illyria]

Okay so a week or so ago I discovered I couldn't enter my PlayOnline account because whenever I tried to access it, it would say I had an invalid password. So it was obviously changed, perhaps by accident or maybe I might have even been hacked, but I wasn't in a huge hurry or anything. But today I called up the support and services and they gave me a new password and I got in fine. Problem solved right? Not at all...

So when I went to go enter the game and clicked Play, a pop up message appeared in the viewer saying that there was a blank content ID and if I wanted to attach it to "Tragedian" which is my PlayOnline username. So I clicked "yes" and then it loads the game movie, which I skip and then go to the start up screen where you can create, delete, or play as your characters and enter the world. But as it turns out, my 2 characters are missing and I only have one blank content ID in their place.

They're not in my content ID history or in Reactivate ID.

Could this be the product of hacking, that message I clicked "yes" to, or an accident made by the person who reset my account? Anyone have any idea what's going on?

[TheGrandMom]

Re: OMG What happened?!

Sounds like someone got your account info, changed your password, and deleted your character(s)........of course after probably raping them of anything they owned. Now this tactic isn't common, usually they just take whatever they can sell and move on. It's people you know that want to hurt you that drop your rare/ex gear or delete your characters. Ooooooor maybe its a mistake that SE can fix though I doubt it but everyone needs hope. Have you called them and asked them if the characters still exist on their end?

[Illyria]

Re: OMG What happened?!

I'm going to call them tomorrow and check it out. I was most likely hacked because I just looked again and it appears that they bought as many content IDs as possible. Maybe in attempt to cost me money, but I just deleted them and they were set at a fee of $0 so they weren't even charged to the credit card, thank Jebus.

I just don't get why someone would want to do something like that other than to be a jerk. I don't have any rare items, my highest lvl is 18, and I only had 40k gil...

If they deleted my characters and I'm unable to get them back or took all my money, I think I may just end up quitting. =\ It sucks. And just when my mog house was getting to be all nice and decorated.

How is it even possible to get someone's account info? I never gave my password out or anything else of the sort.

[TheGrandMom]

Re: OMG What happened?!

Ok, they deleted your characters and then bought additonal content ID's? That.......is........bizarre. Usually someone that does something like that is someone that is mad at you for some reason. Unfortunately, you probably will be billed for them at the beginning of next month so watch your statement. SE only bills on the first of every month so if they opened up the Content ID's at anytime in August, you'll see it on this Sept. 1st billing.

As far as how? Only 2 ways to do it, 1) you visited a compromised site and your computer wasn't properly protected so you have a keylogger/trojan on it. OR 2) you gave your information to someone at sometime and they accessed your account. You say you've never given out your info so see solution number one!

If you don't have decent virus protection on your computer, you can go here to get some:

AVG Free - Download AVG Anti-Virus Free Edition for Windows XP and Vista

[Illyria]

Re: OMG What happened?!

That's so weird. >.<

I'm always nice to everyone so who'd be mad at me? Oh well, I'll call SE tomorrow and see if they can help me out. I've heard the horror stories about how they take 3 months to get characters back though.

Thanks very much for you information.